커피가 평소보다 더 느리게 또는 더 차갑게 추출되는 이유가 무엇인가요?
즐겨 마시는 블랙 커피가 한 방울씩 답답하게 추출되거나 평소보다 차갑게 느껴진다면, 머신의 디스케일링 작업이 필요합니다.

영상 보기: 커피가 평소보다 더 느리게 또는 더 차갑게 추출되는 이유가 무엇인가요?
머신이 다시 빠른 속도로 작동하길 바라시나요? "NEO 머신을 어떻게 디스케일링하나요?" 도움말 문서에서 상세한 가이드를 확인해 보세요.
- Mix 0.5L of tap water with the NESCAFÉ® Dolce Gusto® descaling solution, which you can purchase via our website, and pour the solution into the empty water tank.
- Insert the water tank into the machine. Remove the drip tray. Place a 0.7L container underneath the coffee outlet.
- To enter descaling mode, close the slider and press the start button for 15 seconds until it rapidly flashes orange twice. The button then softly dims orange, and the descaling begins. When the button turns blue, wait for two minutes.
- After the two minutes, start the rinsing process. Refill the water tank with tap water and insert it into the machine.
- Remove the drip tray. Place a large empty container under the coffee outlet.
- Close the slider and press the start button to rinse your machine.
- Empty the container and the water tank once rinsing has finished. Refill and reinsert the water tank and reinsert the drip tray. The machine is now ready to use!

TOP DESCALING TIPS
- Don’t use vinegar. Only use the NESCAFÉ® Dolce Gusto® descaling solution.
- Avoid contact of the descaling liquid with the machine.
- Don’t unplug the machine during the descaling process.
